Sewer Emergencies
24/7 EMERGENCY LINE
(309) 370-8088
When a sewer system emergency occurs, please call GPSD before calling a plumber contractor.
If you are experiencing a sewer system emergency including backup of wastewater into your home, overflowing manholes, broken sewer pipes, and the like, call (309) 370-8088. This service is available 24 hours a day, 7 days a week.
The District will respond immediately to the property owner’s call, at no cost to the property owner, and inspect the public sanitary sewer that serves the property. If a problem is found within the public sanitary sewer, it will be repaired as soon as possible. If the public sanitary sewer is found to be clear, the property owner will be informed that the problem is probably located in the building sewer. In this case, the property owner is responsible for maintenance or repair.
If the problem is found to be within the building sewer, the property owner can hire a licensed and bonded contractor to make repairs or, if properly equipped, can make repairs themselves. Plumbing contractors are listed in the yellow pages of the phone book. If you plan to hire a contractor, the District recommends getting estimates from more than one company. All repair work must be done by a contractor that is licensed and bonded by the District.
All repair work must be inspected by the District. This inspection is at no cost. The District can be contacted at (309) 272-4844 during normal business hours to schedule an inspection.
CAUTION: When trying to locate a sewer problem, never open manholes or other GPSD structures. Due to potential hazards, only GPSD personnel are authorized to open and inspect these structures.
If you are experiencing a sewer system emergency including backup of wastewater into your home, overflowing manholes, broken sewer pipes, and the like, call (309) 370-8088. This service is available 24 hours a day, 7 days a week.
The District will respond immediately to the property owner’s call, at no cost to the property owner, and inspect the public sanitary sewer that serves the property. If a problem is found within the public sanitary sewer, it will be repaired as soon as possible. If the public sanitary sewer is found to be clear, the property owner will be informed that the problem is probably located in the building sewer. In this case, the property owner is responsible for maintenance or repair.
If the problem is found to be within the building sewer, the property owner can hire a licensed and bonded contractor to make repairs or, if properly equipped, can make repairs themselves. Plumbing contractors are listed in the yellow pages of the phone book. If you plan to hire a contractor, the District recommends getting estimates from more than one company. All repair work must be done by a contractor that is licensed and bonded by the District.
All repair work must be inspected by the District. This inspection is at no cost. The District can be contacted at (309) 272-4844 during normal business hours to schedule an inspection.
CAUTION: When trying to locate a sewer problem, never open manholes or other GPSD structures. Due to potential hazards, only GPSD personnel are authorized to open and inspect these structures.